Customer-centric Drupal

Of course every project is customer-centric - they dictate the expected outcomes of almost all project aspects. But clients can be their own worst enemies and often need the support of experienced professionals in order to be happy with the final product.

One of Drupal’s many strengths is that in creating the data structure of your site (the content types, taxonomies, blocks etc.) you are provided with the interfaces for managing the content for those structures. The out of the box content management experience is already very good, but with a little bit of effort you can go well beyond ‘good enough’.

At work, we try to understand why a particular feature request has been made. We look for oportunities to improve the already good content management experience and make it into something that is tailored for the use case. This might mean restructuring the default administration menu system, or providing custom views for common administrative tasks.

A little extra effort like this can make a huge difference in customer satisfaction, and Drupal makes this kind of improvement so easy, you should always be doing it!